Help & Support
Last updated: 25 August 2026
Something not working, a listing that needs fixing, or a question about your data? Here is how to reach us and the answers to what people ask most.
How do I delete my account?
In the app: Profile → Delete account. This permanently removes your profile, pets, posts and comments. You do not need to email us.
How do I report a post or a user?
Open the post and tap Report post, or tap the flag next to a comment. Choose a reason and we take it from there — every report is reviewed within 24 hours. To stop seeing someone entirely, tap Block user; you can undo this in Profile → Blocked users.
My pet came home — what now?
Open your lost-pet report and tap Mark as found. The report stays on your profile but leaves the active feed, and everyone who helped can see the good news.
A place in the directory is wrong or missing
Write to us with the name and address, and we will fix or add it. If you own the business, visit our Partners page to get listed for free.
I'm not getting notifications
Check that notifications for MyPets are allowed in your phone's Settings. Lost-pet alerts and replies to your posts arrive only when they are on.
Questions?
Write to us and a real person will answer — usually within two business days.